What is digital youth work?

Digital Youth Work means using digital platforms to engage with young people. Social media and digital platforms are now a key part of young peoples lives and we want to use this digital space to help young people. Our goal is to provide unconditional support to young people in Newcastle. We’re adapting our work to support young people during social isolation. We’ll still run clubs, sessions, and provide information, guidance and support through private messaging. Digital Youth Work is an additional tool that allows us to provide content and activities for young people as well as still carry out essential 1:1 work.

Digital Youth Work Frequently Asked Questions

Below we have provided answers to some questions you may have. Please click to expand for more information.


Young people have the right not to have any information about you passed on to anyone outside the project (like your parents, teachers, social workers etc), without knowing about it and agreeing to it.

The only time this may be different, is if you tell us that you or someone else is in a dangerous situation and our telling someone else might prevent you or them from being harmed.  If a worker felt that they had to pass on information without your permission, they would still inform you of what they were going to do.

What can you expect from our service?

Our service is open to young people 10-25, sexual health advice and c-card are available for those over 13 years of age. On our SAPCE2…CONNECT and at our Walker Project you can expect to be treated in accordance to our values. You will be listened to, have privacy to chat either in our 1:1 space or a private chat online, you will have confidentiality, there will be no judgement and discrimination is not tolerated.

What do we love?

  • Meaningful conversation
  • Questions
  • Playing games with friends
  • Chatting with each other
  • Making new connections
  • Having fun
  • Respect other peoples online space
  • Be kind! Online communities have the power to lift people up from dark places!

What will we not tolerate?

  • Harassment of any kind toward an individual or community
  • Spamming a user with messages or requests
  • Attempting to catfish others who may have blocked you
  • The sharing or distributing of pornography
  • The sharing of animal cruelty or gorey imagery, we do not celebrate violence
  • The Sharing of content glorifying or promoting self-harm or suicide including any content that encourages others to cut or injure themselves
  • Encouraging eating disorders

You will be asked to leave if;

  • You directly threaten to harm someone physically or financially, say you’re going to hurt or kill someone
  • You share someone else’s personal information with out their permission – respect other peoples privacy
  • You do anything illegal
  • You share sexually explicit content of other users and yourself
  • Distribute viruses
  • Attempt to steal other users accounts.
    You can report such behaviour to you’re the social media provider and our YMCA staff team.

SAPCE2...CONNECT Terms of Service

To protect young people and create a positive environment by using our service you agree that you are 13 years of age or over. You may participate in public or private chat rooms and utilise the platform to communicate with other service users and members of our staff team. Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use and access the Service solely for your personal, non-commercial use, unless we agree to your commercial use in writing. You agree not to (and not to attempt to) (i) use the Service for any use or purpose other than as expressly permitted by these Terms;(ii) copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, attempt to discover any source code, reverse engineer, decompile, disassemble, or otherwise exploit the Service or any portion of the Service, except as expressly permitted in these Terms; or (iii) use data mining, robots, spiders, or similar data gathering and extraction tools on the Service. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by the Company or its licensors, except for the permissions and rights expressly granted in these Terms.

YMCA Newcastle reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. The Company reserves the right to refuse any user access to the Services without notice for any reason, including but not limited to a violation of the Terms. If you violate these Terms, the Company reserves the right to issue you a warning regarding the violation or immediately terminate or suspend any or all Accounts you have created using the Service. You agree that the Company need not provide you notice before terminating or suspending your Account(s), but it may do so.

Digital Safety and Wellbeing Kit